Server

Our Mission

To provide great food and customer service in a warm and friendly environment.

Job Summary

The Server's primary responsibility is to provide professional, knowledgeable, genuinely friendly, food and beverage services to all guests in a timely manner.

A successful Server must exhibit our following PRIDE values

• People - Commit to valuing the contributions of all our people and recognize that the best results are achieved through team efforts. We are a diverse family working together to achieve a common goal.
• Results- Accept accountability for and be committed to achieving the best results.
• Integrity - Employ the highest ethical standards, demonstrating honesty and building trust in every action that you take.
• Development- Commit to personal and professional development.
• Eye on the Guest- Be passionate about delivering the ultimate internal and external guest experience.

Responsibilities

• Works with other team members to ensure guests are seated as efficiently and quickly as possible.
• Strives to achieve or exceed average guest check goal.
• Commits to Guest Focus-treat every customer like they are a guest in our home.
• Provides Urgent Service-serving the guest in a professional manner so they are not left wanting or needing anything during their visit.
• Demonstrates exceptional product knowledge.
• Listens to guests and suggests items that meet their needs and enhance their experience.
• Consistently provides every guest with the same great service.
• Demonstrates a desire to help where needed.
• Lives and breathes concept - continually uses concept lingo and promotes concept.
• Manages all complaints as a form of feedback that can help us improve our service.
• Awareness of telephone personality: creates a positive first impression - remembers to SMILE.
• Demonstrates respect for and a willingness to help in other job functions.
• Performs related maintenance/cleaning duties as required.
• Follows Health and Safety procedures set out in Health and Safety manual.
• Financially responsible - accurately follows cash out procedures.
• Demonstrates professionalism on and off duty.
• Perform all duties in accordance with the guidelines, practices, rules, policies and procedures established by G.C.C., G.P.E.B., C.P.M.A., and B.C.L.C.

Requirements

• Serving it Right Certificate.
• Well-spoken/articulate with a wide variety of people.
• Communicates effectively with all team members and management.
• Availability to accommodate a flexible work schedule and willingness to work with short notice.
• Works well under pressure - Able to work within a fast-paced environment on a regular basis.
• Self-confident, cheerful, congenial, enthusiastic, outgoing and energetic personality.
• Previous experience working in a high-volume casual dining restaurant a definite asset.
• A pleasant and engaging personality coupled with a professional appearance and demeanor is a requirement for all positions within our restaurants.
• Must arrange your own transportation.

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