Server
Our Mission
To provide great food and customer service in a warm and friendly environment.
Job Summary
The Server's primary responsibility is to provide professional, knowledgeable, genuinely friendly, food and beverage services to all guests in a timely manner.
A successful Server must exhibit our following PRIDE values
- People - Commit to valuing the contributions of all our people and recognize that the best results are achieved through team efforts. We are a diverse family working together to achieve a common goal.
- Results- Accept accountability for and be committed to achieving the best results.
- Integrity - Employ the highest ethical standards, demonstrating honesty and building trust in every action that you take.
- Development- Commit to personal and professional development.
- Eye on the Guest- Be passionate about delivering the ultimate internal and external guest experience.
Responsibilities
- Works with other team members to ensure guests are seated as efficiently and quickly as possible.
- Strives to achieve or exceed average guest check goal.
- Commits to Guest Focus-treat every customer like they are a guest in our home.
- Provides Urgent Service-serving the guest in a professional manner so they are not left wanting or needing anything during their visit.
- Demonstrates exceptional product knowledge.
- Listens to guests and suggests items that meet their needs and enhance their experience.
- Consistently provides every guest with the same great service.
- Demonstrates a desire to help where needed.
- Lives and breathes concept - continually uses concept lingo and promotes concept.
- Manages all complaints as a form of feedback that can help us improve our service.
- Awareness of telephone personality: creates a positive first impression - remembers to SMILE.
- Demonstrates respect for and a willingness to help in other job functions.
- Performs related maintenance/cleaning duties as required.
- Follows Health and Safety procedures set out in Health and Safety manual.
- Financially responsible - accurately follows cash out procedures.
- Demonstrates professionalism on and off duty.
- Perform all duties in accordance with the guidelines, practices, rules, policies and procedures established by G.C.C., G.P.E.B., C.P.M.A., and B.C.L.C.
Requirements
- Serving it Right Certificate.
- Well-spoken/articulate with a wide variety of people.
- Communicates effectively with all team members and management.
- Availability to accommodate a flexible work schedule and willingness to work with short notice.
- Works well under pressure - Able to work within a fast-paced environment on a regular basis.
- Self-confident, cheerful, congenial, enthusiastic, outgoing and energetic personality.
- Previous experience working in a high-volume casual dining restaurant a definite asset.
- A pleasant and engaging personality coupled with a professional appearance and demeanor is a requirement for all positions within our restaurants.
- Must arrange your own transportation.
